Chuck is a leader in Forrester’s Digital Business & Strategy practice serving business and digital executives. His research coverage includes content management systems (CMSes), product information management (PIM) systems, and commerce services and strategy for B2B and B2C companies. Chuck helps executives design strategies that deliver customer and business value by partnering with technology vendors and services providers.
Today’s commerce strategies are paving the way to intelligent commerce, which will deliver stronger business results and customer experiences.
In 2026, digital business leaders must use discipline and creativity to plan and budget for 2026, including where to invest, reduce spending, and strategically experiment.
Brand manufacturers must lean on the right mix of six content and operations tenets to achieve top-line growth from dynamic product experiences.
Combine application integration, data, and process governance with new graph database technology to deliver compelling buyer and user experiences.
Key insights from “The Forrester Wave™: Content Management Systems, Q1 2025,” help leaders understand how CMSes impact business performance today.
Today’s distributed and dynamic strategies are paving the way to intelligent commerce, which will deliver stronger business results and customer experiences.
What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.